Job Description
Join our dynamic team as an Admin Cum Customer Service professional, where you will be the friendly face and efficient backbone of our clinic operations. In this role, you will manage patient registrations, handle billing inquiries, generate accurate reports, and ensure smooth daily coordination between medical staff and visitors. Your excellent communication skills and meticulous attention to detail will help create a welcoming environment for patients while maintaining seamless administrative workflows.
We offer a supportive workplace, opportunities for professional growth, and the chance to make a real impact on community health services. You will work closely with a dedicated team of healthcare providers, utilizing modern clinic management software to streamline processes and uphold the highest standards of data confidentiality and compliance.
Responsibilities
- Handle patient check‑in and registration processes efficiently and courteously.
- Process billing, insurance claims, and payment transactions accurately.
- Maintain and update patient records in compliance with data protection regulations.
- Generate daily, weekly, and monthly operational reports for management review.
- Coordinate appointment schedules and facilitate communication between doctors and patients.
- Provide front‑desk support, answer inquiries, and resolve customer concerns promptly.
Qualifications
- Minimum SPM or equivalent; diploma in Business Administration, Healthcare Management, or related field preferred.
- Proven experience in admin or customer service roles, ideally within a medical or clinic setting.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with clinic management systems.
- Strong interpersonal and communication skills with a courteous, professional demeanor.
- Detail‑oriented with excellent organisational and multitasking abilities.
- Ability to handle confidential information with integrity and discretion.