Job Description
Join Pet Lovers Centre as an Admin Officer for our Home Delivery Service Team and become the driving force behind exceptional customer experiences! In this pivotal role, you'll orchestrate seamless delivery operations while creating excitement around our premium pet products. You'll serve as the vital link between our valued customers and their furry companions, ensuring timely deliveries and personalized solutions that exceed expectations. Your administrative expertise will directly impact customer satisfaction and brand loyalty as you manage order workflows, coordinate with logistics partners, and resolve delivery challenges with precision and care. If you thrive in a fast-paced environment where attention to detail meets customer-centric innovation, this role offers the perfect platform to make meaningful contributions to Singapore's leading pet care community.
As part of our dynamic team, you'll collaborate with cross-functional departments to optimize delivery processes, implement service improvements, and maintain accurate documentation. Your passion for pets and commitment to excellence will shine through every customer interaction, transforming routine deliveries into memorable moments. Pet Lovers Centre provides a supportive culture where your administrative skills directly contribute to the happiness of pets and their owners.
Responsibilities
- Coordinate end-to-end home delivery operations ensuring timely and accurate product fulfillment
- Manage customer inquiries regarding delivery schedules, order status, and product availability
- Process and track orders while maintaining accurate delivery documentation and customer databases
- Collaborate with logistics teams to optimize delivery routes and resolve delivery-related issues
- Prepare daily/weekly delivery reports and performance metrics for continuous improvement
- Ensure compliance with company policies and procedures for order processing and customer service
- Support inventory management for delivery stock and coordinate with warehouse teams
Qualifications
- Diploma in Business Administration, Logistics, or related field (or equivalent experience)
- Minimum 1-2 years in administrative support or customer service roles
- Strong organizational skills with ability to multitask in fast-paced environments
- Excellent communication skills with proven customer service orientation
- Proficiency in Microsoft Office Suite and basic order management systems
- Attention to detail with high accuracy in data management and documentation
- Positive attitude and collaborative spirit with ability to work independently