Job Description
Join Rhino Squad as an Executive Assistant & Customer Support Virtuoso
Paola, a dynamic entrepreneur, is on the hunt for a rare gemâa true unicorn who can seamlessly blend operational excellence with heartfelt customer care. This isnât just a job; itâs your chance to become the backbone of a thriving business, handling everything from scheduling and inbox management to client communication and workflow optimization. If you thrive on variety, crave autonomy, and have a knack for making things run like clockwork, this role was made for you.
At Rhino Squad, we believe in empowering talent from anywhere. Youâll work remotely from Central Luzon, collaborating closely with Paola to streamline her day-to-day operations. Weâre looking for someone who anticipates needs before theyâre voiced, communicates with warmth and professionalism, and treats every taskâbig or smallâas a priority. In return, youâll enjoy a supportive team culture, flexible hours (within the full-time commitment), and the satisfaction of knowing youâre the secret sauce behind her success.
If youâre ready to wear multiple hats, solve problems creatively, and become an irreplaceable part of a fast-growing venture, apply now. This is your moment to shine as the administrative maestro Paola has been dreaming of.
Responsibilities
- Manage Paolaâs calendar, schedule appointments, and coordinate meetings across time zones
- Handle incoming and outgoing emails, filtering important communications and drafting responses
- Assist with daily operational tasks such as data entry, file organization, and document preparation
- Provide top-tier customer support via email, chat, and phone, ensuring client satisfaction
- Track project deadlines, follow up on action items, and maintain workflow dashboards
- Research vendors, tools, and resources to improve business processes
- Prepare reports, presentation decks, and meeting minutes as needed
- Serve as a trusted gatekeeper, handling sensitive information with discretion
Qualifications
- Proven experience as a Virtual Assistant, Executive Assistant, or Customer Support Representative (2+ years preferred)
- Exceptional written and verbal English communication skills
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Proficiency in office tools: Google Workspace, Microsoft Office, Slack, Zoom, and project management platforms (e.g., Trello, Asana)
- Resourcefulness and a proactive attitudeâable to solve problems without constant supervision
- High attention to detail and commitment to accuracy
- Reliable high-speed internet connection and a dedicated home office setup
- Availability to work Philippine business hours with occasional flexibility for urgent matters