Job Description
Sunway Healthcare Group (SHG) is a premier integrated healthcare provider in Malaysia, renowned for its world-class medical facilities and unwavering commitment to patient safety and clinical excellence. Operating a vast network of hospitals and specialty centres, SHG is dedicated to transforming the healthcare landscape through innovation and compassionate care.
We are seeking a highly motivated and detail-oriented professional to take on the role of Assistant Manager, Group Risk & Quality. This pivotal role sits within the Group Office, providing a unique vantage point to drive the strategic quality and risk agenda across all SHG entities.
As a key member of the team, you will champion the development and execution of the Group's comprehensive Quality Management System (QMS) and Enterprise Risk Management (ERM) framework. Your responsibilities will span from coordinating accreditation surveys (MSQH, JCI, ISO 9001) and conducting rigorous internal audits, to leading incident investigations and promoting a just culture of learning. You will be tasked with analysing complex data sets to identify trends and opportunities for quality improvement (QI) projects, ensuring that our clinical and operational practices are aligned with the highest standards of safety and quality.
We are looking for a collaborative leader with a strong track record in healthcare quality and risk. You possess excellent analytical and communication skills, and the ability to influence stakeholders at all levels. If you are ready to take your career to the next level and contribute to a culture of excellence, we want to hear from you today.
Join us at Sunway Healthcare Group and be part of a team that is dedicated to shaping the future of healthcare in Malaysia. Your expertise will help us achieve our vision of becoming the leading healthcare provider in the region, renowned for our exceptional quality and patient safety standards. Apply now to embark on a rewarding career journey with an organisation that values your contributions and invests in your professional growth.
Responsibilities
- Assist in the development, implementation, and maintenance of the Group's Quality Management System (QMS) and Enterprise Risk Management (ERM) framework across all hospitals and medical centres.
- Lead and coordinate internal and external audit activities, ensuring compliance with MSQH, JCI, ISO 9001, and other relevant healthcare standards and regulations.
- Drive patient safety initiatives by managing incident reporting systems, facilitating Root Cause Analyses (RCA), and tracking the effectiveness of Corrective and Preventive Actions (CAPA).
- Analyse clinical and operational data to identify trends, risks, and opportunities for quality improvement (QI) projects, presenting insights to the senior leadership team.
- Facilitate the development and delivery of training programmes on quality improvement, risk management, and patient safety for staff at all levels.
- Manage the document control system, ensuring all policies, procedures, and work instructions are current, standardised, and accessible.
- Serve as a key liaison with regulatory bodies, accreditation agencies, and insurance partners on matters pertaining to risk, quality, and governance.
- Prepare comprehensive reports, dashboards, and presentation materials for the Group Risk & Quality committee and Board meetings.
Qualifications
- Bachelor's degree in Nursing, Pharmacy, Health Sciences, Medicine, Business Administration, or a related field. A Master's degree in Healthcare Management or Quality Management is highly advantageous.
- Minimum of 4 to 6 years of working experience in a healthcare quality, risk management, or patient safety role, preferably within a hospital or healthcare group setting.
- Professional certification in Healthcare Quality (e.g., CPHQ), Risk Management, or Lean Six Sigma Green/Black Belt is strongly preferred.
- In-depth knowledge of the Malaysian Healthcare Accreditation Standards (MSQH) and international standards such as JCI.
- Proven experience in conducting audits, risk assessments, incident investigations, and quality improvement projects.
- Strong analytical and problem-solving skills, with proficiency in data management and reporting tools (e.g., Power BI, Excel).
- Exceptional stakeholder management, communication, and presentation skills in both English and Bahasa Malaysia.
- Self-motivated, highly organised, and able to work independently while driving cross-functional collaboration.