Job Description
Shape the Future of Dining and Lifestyle Commerce
We are a dynamic platform at the forefront of Singapore's vibrant food and beverage scene, connecting passionate foodies with the best dining experiences. Our Dine Out Deals and Reservations businesses are expanding rapidly, and we are seeking a highly motivated and detail-oriented Associate, OmniCommerce to join our operations engine.
In this critical role, you'll be the operational linchpin, ensuring our deals are perfectly executed and our reservation platform runs seamlessly. You will work cross-functionally with Sales, Marketing, Account Management, and our Merchant partners to drive efficiency, scalability, and an exceptional user experience. If you thrive in a fast-paced, high-growth environment and have a knack for turning complex processes into smooth workflows, this is the role for you.
You will be the central point of contact for all things operational, problem-solving in real-time, and building the foundational systems that will support our next phase of growth. From deal configuration and inventory management to troubleshooting merchant issues and optimizing our operational playbook, your impact will be felt across the entire business.
Your day-to-day will involve deep collaboration with internal teams and external partners. You will analyze performance data to identify bottlenecks, propose solutions to enhance deal visibility and conversion, and ensure that our offerings are always compelling and accurately represented. Your rigorous approach to detail will prevent errors, while your proactive communication style will build trust and reliability with our merchants.
This isn't just a coordination role; it's a strategic one. You will have the autonomy to redesign workflows, implement new tools, and champion operational best practices. We are looking for an entrepreneurial thinker who is comfortable with ambiguity and eager to take ownership. You will be a key contributor to the company's bottom line, directly influencing the success of our core revenue streams.
If you are ready to roll up your sleeves, solve meaningful problems, and be the engine that powers a beloved Singaporean brand, we want to hear from you.
Responsibilities
- Act as the primary operational owner for the Dine Out Deals and Reservations product lines, ensuring flawless execution from deal creation to redemption.
- Manage end-to-end deal listing lifecycle: merchant onboarding, menu and detail verification, pricing accuracy, offer scheduling, and inventory management.
- Serve as the go-to troubleshooter for operational escalations from merchants and users, resolving issues with speed and empathy.
- Partner closely with Account Management and Sales teams to onboard new merchants and roll out strategic promotional campaigns.
- Develop and maintain Standard Operating Procedures (SOPs) and operational playbooks to drive consistency and scalability across markets.
- Analyze operational data and key metrics (e.g., redemption rates, booking fulfillment) to identify trends and recommend actionable improvements.
- Collaborate with Product and Engineering teams to communicate user feedback and identify features that enhance the operational backend.
- Support the planning and execution of large-scale marketing events and seasonal campaigns, coordinating cross-functional timelines.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field.
- 2-4 years of experience in an operations, account management, or project coordination role, ideally within an e-commerce, marketplace, or F&B tech environment.
- A structured problem-solver with exceptional attention to detail and a 'process improvement' mindset.
- Highly organized, able to manage multiple moving parts and stakeholders simultaneously in a fast-paced environment.
- Proficient in data analysis using spreadsheets (Excel/Google Sheets); experience with SQL or BI tools is a strong plus.
- Excellent communicator in English, both written and verbal, with the ability to collaborate effectively across different teams and seniority levels.
- Comfortable with ambiguity and taking ownership; a self-starter who proactively identifies and drives solutions.
- Passion for the F&B and lifestyle industry is a bonus, alongside a genuine enthusiasm for creating exceptional user and merchant experiences.