Job Description
Carsome is a leading online automotive marketplace in Malaysia, connecting buyers and sellers with a seamless digital experience. As a Branch Support Admin – Chan Sow Lin, you will play a pivotal role in ensuring the operational efficiency of our Sungai Besi branch, supporting our sales and customer service teams.
Your primary responsibilities will include maintaining accurate documentation, processing paperwork, and handling customer queries to support a high‑volume sales environment. You will act as the liaison between the branch and the central support teams, facilitating smooth communication and timely resolution of issues.
This position is ideal for an organized and proactive individual who thrives in a fast‑paced setting. You will be expected to manage multiple tasks, prioritize workload, and demonstrate a keen eye for detail while contributing to a collaborative team culture.
You will also be involved in assisting with the preparation of reports, monitoring inventory levels, and supporting the onboarding of new staff members. By leveraging your strong organizational and communication skills, you will help drive the branch’s performance and enhance the overall customer experience.
At Carsome, we are committed to providing a supportive environment where you can develop your professional skills and advance your career in the automotive industry. We offer a competitive salary, growth opportunities, and a dynamic work environment. Join us and be part of a dynamic team that is reshaping the way people buy and sell cars in Malaysia.
Responsibilities
- Maintain accurate and up‑to‑date branch records, including sales data, inventory, and customer interactions.
- Coordinate with sales and finance teams to ensure timely processing of documentation and payments.
- Handle inbound calls and email inquiries from customers and external partners, providing timely and professional responses.
- Assist in the preparation of reports, presentations, and dashboards for branch performance review.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Support the onboarding of new staff and provide training on administrative tools and processes.
- Manage office supplies, equipment, and facilities to maintain a productive work environment.
Qualifications
- Minimum SPM/Diploma in Business Administration, Office Management, or a related field.
- At least 1–2 years of relevant administrative or support experience, preferably in a sales environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic data entry skills.
- Strong organizational and time‑management abilities with attention to detail.
- Excellent communication skills in English and Malay (spoken and written).
- Ability to work independently and collaboratively in a fast‑paced team.
- Knowledge of basic accounting or inventory management principles is a plus.
- Willingness to learn and adapt to evolving business processes.