Job Description
Join M-Commerce Corporation as a Client Partnership Manager and become the cornerstone of our client success strategy. This pivotal role requires you to be the primary liaison between our agency and valued clients, ensuring seamless communication, relationship nurturing, and strategic alignment. You'll represent our brand in high-stakes negotiations, manage account health, and drive growth initiatives that deliver measurable ROI for our partners. The ideal candidate thrives in dynamic environments, excels at building trust with executive stakeholders, and possesses the commercial acumen to identify expansion opportunities. Collaborate cross-functionally with marketing and product teams to deliver customized solutions that exceed client expectations. This is your chance to shape our agency's reputation while advancing your career in a fast-paced digital commerce landscape.
Responsibilities
- Develop and execute comprehensive client engagement strategies to maximize retention and growth
- Lead high-level negotiations and contract renewals with key stakeholders
- Act as primary point of contact for client escalations and issue resolution
- Analyze client performance data to identify upsell and cross-sell opportunities
- Coordinate internal resources to deliver seamless client experiences
- Prepare quarterly business reviews and strategic partnership reports
- Identify market trends and competitive insights to inform client strategies
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or related field
- Minimum 3 years in client/account management or partnership roles
- Proven track record in B2B relationship building and retention
- Exceptional communication, presentation, and negotiation skills
- Experience with CRM platforms (Salesforce, HubSpot) and analytics tools
- Strategic thinking with ability to translate client needs into actionable plans
- Proficiency in MS Office and project management software