Job Description
Are you a communication powerhouse looking to elevate your career with a global technology services leader? Nityo Infotech is seeking a dedicated Client Support Associate to join our dynamic team in Makati City. In this role, you will serve as the essential bridge between our clients and our internal technical teams, ensuring that every interaction reflects our commitment to service excellence.
You will be responsible for managing client inquiries, facilitating seamless communication, and driving continuous improvement in our service delivery workflows. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about building long-term professional relationships. If you are detail-oriented, tech-savvy, and motivated by helping others succeed, we want to hear from you.
Responsibilities
- Serve as the primary point of contact for client inquiries, ensuring timely and professional resolutions.
- Facilitate cross-functional collaboration between internal technical departments and client stakeholders.
- Document and track service requests through internal CRM systems to ensure high levels of data accuracy.
- Proactively identify areas for process improvement to enhance overall service efficiency and client satisfaction.
- Provide regular updates to clients regarding service status and project milestones.
- Escalate complex technical issues to the appropriate engineering teams while maintaining ownership of the client communication.
- Contribute to the development of internal knowledge base documentation and client-facing FAQs.
Qualifications
- Bachelor’s degree in Business Administration, Communications, IT, or a related field.
- Minimum of 1-2 years of experience in a customer-facing, support, or administration role.
- Exceptional verbal and written communication skills in English.
- Strong proficiency in Microsoft Office Suite and experience with CRM or ticketing software.
- Proven ability to manage multiple priorities in a high-pressure, fast-paced environment.
- Excellent interpersonal skills with the ability to build rapport with diverse stakeholders.
- High level of analytical thinking and a detail-oriented mindset.
- Ability to work full-time in a professional office setting in Makati City.