Job Description
Are you ready to kickstart your career with a global leader in professional services? Accenture is looking for dynamic and motivated individuals to join our team in Cubao, Quezon City as a Client Support Representative. This is your chance to be part of a Fortune Global 500 company that values innovation, diversity, and professional growth.
As a Client Support Representative, you will be the face of our service delivery, providing exceptional support to our global clientele. You will handle inquiries, resolve issues, and ensure that every interaction reflects Accenture's commitment to excellence. We offer onsite processing to fast-track your application, allowing you to start your journey with us sooner.
At Accenture, we don't just offer a job; we offer a career path. You will have access to world-class training, mentorship programs, and a supportive environment that encourages you to reach your full potential. Whether you are a fresh graduate or an experienced professional looking for a fresh start, we welcome you to apply and grow with us in the heart of Quezon City.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Provide accurate and timely information regarding product features, service updates, and account status.
- Identify and resolve customer concerns efficiently to maintain high levels of customer satisfaction.
- Document all customer interactions accurately in the CRM system following established protocols.
- Collaborate with cross-functional teams to escalate and track complex issues until resolution.
- Adhere to data privacy and security policies to protect sensitive client information.
- Meet or exceed individual and team performance targets (KPIs) such as Quality Scores and Average Handling Time.
Qualifications
- At least a High School Graduate (K-12) or College Undergraduates are welcome to apply.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer literacy and familiarity with MS Office applications.
- Willingness to work onsite at our Cubao, Quezon City facility.
- Amenable to shifting schedules, including night shifts, holidays, and weekends.
- Previous experience in customer service or a BPO environment is a plus but not required.