Job Description
PT. Gyan Abadi Sentosa, a diversified conglomerate with 15 years of experience in property, mining, contracting, and plantation sectors, is seeking a dynamic Customer Service Telemarketing professional to join our growing team in Medan. In this role, you will be the frontline ambassador of our brand, engaging prospects and existing customers via telephone to promote our services, address inquiries, and drive customer satisfaction. You will work closely with sales and marketing teams to achieve targets while maintaining the highest standards of professionalism and compliance. This position offers a supportive work environment, opportunities for skill development, and a competitive salary package.
If you possess excellent communication skills, a passion for helping others, and the resilience to thrive in a target‑driven setting, we invite you to apply and contribute to our continued success across Indonesia.
Responsibilities
- Conduct outbound telemarketing calls to introduce company products and services to potential clients.
- Handle inbound customer inquiries, providing accurate information and resolving issues promptly.
- Maintain detailed records of customer interactions in the CRM system, ensuring data accuracy and confidentiality.
- Achieve daily, weekly, and monthly call volume and conversion targets set by management.
- Follow up on leads generated from marketing campaigns and convert them into sales opportunities.
- Provide feedback to product and marketing teams based on customer insights gathered during calls.
- Adhere to all company policies, telemarketing regulations, and ethical standards.
- Participate in ongoing training sessions to enhance communication, sales, and customer service skills.
Qualifications
- Minimum high school diploma; bachelor’s degree in Business, Communications, or related field preferred.
- Proven experience in telemarketing, customer service, or sales (minimum 1 year).
- Excellent verbal communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong interpersonal abilities and a customer‑centric mindset.
- Proficiency with CRM software and basic computer applications (MS Office, Google Workspace).
- Ability to work under pressure, meet targets, and manage time effectively.
- Positive attitude, resilience, and willingness to learn and adapt.
- Willingness to work in a full‑time, office‑based schedule in Medan.