Job Description
Are you a detail-oriented professional looking to advance your career with a reputable industry leader? UAC Berhad is seeking a proactive and highly organized Customer Service Executive to join our dynamic team in Petaling Jaya. In this role, you will be the backbone of our sales operations, ensuring seamless communication between our clients, internal departments, and our production facilities.
As a Customer Service Executive, you will handle the end-to-end sales order lifecycle, from initial processing to final delivery coordination. We are looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and can manage complex logisticsâincluding export documentationâwith precision. If you are passionate about providing top-tier service and maintaining operational excellence, we want to hear from you.
Responsibilities
- Manage end-to-end sales order processing, ensuring all data entry is accurate and timely in the ERP system.
- Coordinate closely with the factory production team to align delivery schedules with client requirements.
- Prepare and manage comprehensive sales documentation, including delivery orders, invoices, and packing lists.
- Oversee export delivery planning and ensure all customs documentation is compliant with international shipping regulations.
- Proactively communicate order status updates to clients to maintain high satisfaction levels.
- Resolve logistics issues or delivery delays by collaborating with internal stakeholders and external transport providers.
- Support the sales team with administrative tasks and reporting to ensure smooth departmental operations.
Qualifications
- Minimum Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.
- At least 2-3 years of proven experience in customer service, sales administration, or order fulfillment roles.
- Strong proficiency in Microsoft Office Suite (Excel, Word) and familiar with ERP systems.
- Excellent communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.
- Deep understanding of export documentation and logistics coordination is highly preferred.
- Strong analytical mindset with the ability to troubleshoot delivery and order discrepancies under pressure.
- Ability to work collaboratively within a team and independently manage multiple priorities simultaneously.