Job Description
Are you a detail-oriented professional with a passion for engineering coordination and exceptional customer service? M-Tech Air-Con & Security Engineering Pte Ltd is looking for a dedicated Customer Service Officer to join our dynamic team in the Central Region. In this role, you will be the bridge between our technical engineering team and our valued clients, ensuring the seamless execution of ACMV (Air-Conditioning and Mechanical Ventilation) projects.
We are seeking an organized individual who thrives in a fast-paced environment. You will handle project documentation, coordinate service schedules, and provide professional communication to stakeholders. If you possess a proactive mindset and a commitment to service excellence, this is an ideal opportunity to build your career with a reputable firm in the engineering and security sector.
Responsibilities
- Serve as the primary point of contact for clients regarding ACMV project updates and service inquiries.
- Coordinate closely with internal technical teams and field engineers to ensure timely project delivery.
- Manage and maintain accurate project documentation, service reports, and client communication logs.
- Schedule site visits, maintenance appointments, and engineering audits efficiently.
- Handle incoming customer feedback and resolve service-related concerns with a solution-oriented approach.
- Assist the project management team in preparing administrative reports and progress updates.
- Monitor project timelines and proactively alert management of any scheduling conflicts.
Qualifications
- Minimum GCE 'O' Level, Diploma, or equivalent professional qualification.
- Proven experience in customer service, administrative support, or project coordination, preferably in the engineering or construction industry.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills in English.
- Ability to multitask effectively in a high-pressure engineering environment.
- Strong problem-solving skills and a high level of professional integrity.
- Familiarity with ACMV or facilities management operations is a significant advantage.