Job Description
Staff Domain Inc invites you to join a dynamic Customer Service team supporting an AU account. This is a work-from-home role based in Pampanga, Central Luzon, Philippines. The ideal candidate is an upbeat, problem-solving professional who enjoys helping customers and solving problems quickly and accurately. You will be the frontline point of contact for customers placing orders, handling inquiries, and resolving issues to ensure satisfaction across channels.
Key responsibilities include handling inbound order-taking calls, verifying details, processing orders, coordinating with internal teams, and maintaining accurate records in our CRM. You will use strong communication skills to de-escalate issues and deliver a positive customer experience, while meeting service level targets and quality standards. This position offers stable hours, clear growth paths, and the chance to work with a global team while staying in your local time zone.
We offer competitive compensation, comprehensive onboarding, ongoing training, and a supportive environment designed for professional growth. If you are customer-centric, tech-savvy, and comfortable working remotely, we want to hear from you.
What we expect: a proactive attitude, reliability, and attention to detail. You will use CRM and order management tools to capture interactions, track orders, and update customers. Strong phone etiquette, email and chat skills, and the ability to multi-task in a fast-paced environment are essential. You should be comfortable working with Australian customers and adhering to applicable policies and guidelines.
Why you will excel at Staff Domain Inc: we value initiative, reliability, and a positive attitude. You will join a supportive, collaborative team that coaches for success and provides ongoing professional development. The role offers a realistic career path into advanced customer success, quality assurance, or remote operations leadership. We also provide performance incentives and opportunities to contribute ideas that improve customer experience across AU accounts.
Responsibilities
- Handle inbound order-taking calls for AU accounts with accuracy and efficiency.
- Verify order details, pricing, promotions, and customer data in the CRM.
- Process orders and coordinate with shipping, billing, and inventory teams to ensure timely fulfillment.
- Resolve customer inquiries, complaints, and escalations with empathy and professionalism.
- Maintain up-to-date knowledge of products, policies, and delivery timelines.
- Document interactions and resolutions in ticketing systems; follow up until closure.
- Identify opportunities to upsell or cross-sell relevant products where appropriate.
- Adhere to quality assurance standards and meet performance targets.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service or BPO, especially remote or e-commerce support.
- Excellent verbal and written English communication; comfortable with Australian customer context.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency with CRM software and order-management systems; strong data-entry skills.
- Ability to work independently, manage time effectively, and stay organized in a home-based setup.
- Good computer literacy, reliable internet, and suitable home office equipment.
- Willingness to work flexible hours to align with AU business hours.