Job Description
Join PSI Sports Inc as a key player in our digital transformation journey! We're seeking a detail-oriented E-Commerce Associate to drive our online sales strategy and enhance customer experiences. In this dynamic role, you'll manage end-to-end e-commerce operations from product listings to order fulfillment while maintaining exceptional service standards. You'll collaborate with cross-functional teams to optimize our online presence, implement promotional campaigns, and analyze performance metrics to drive growth. If you're passionate about digital retail and thrive in fast-paced environments, this opportunity offers a platform to develop your e-commerce expertise while contributing to a leading sports brand's success.
Responsibilities
- Upload, update, and optimize product listings across e-commerce platforms
- Process orders accurately and coordinate with logistics for timely fulfillment
- Handle customer inquiries via multiple channels (email/chat/social media)
- Monitor inventory levels and coordinate restocking with supply chain team
- Assist in developing digital marketing campaigns and promotional content
- Analyze sales data and customer feedback to identify improvement opportunities
- Collaborate with marketing team on SEO strategies and conversion optimization
Qualifications
- Bachelor's degree in Marketing, Business, or related field (or equivalent experience)
- 1-2 years of e-commerce or online retail experience
- Proficiency with e-commerce platforms (Shopify, WooCommerce, or similar)
- Strong organizational skills with ability to manage multiple tasks
- Excellent written communication in English and Tagalog
- Basic understanding of digital marketing principles
- Experience with customer service tools (Zendesk, LiveChat, etc.)
- Data analysis skills using Excel or Google Analytics