Job Description
Are you passionate about driving online sales and creating exceptional customer experiences in the digital space? Our esteemed client, Petour Malaysia Sdn. Bhd., a leading and established organization in its industry, is actively seeking a dynamic, creative, and results-oriented E-commerce Executive to join their rapidly growing team in Balakong, Selangor.
This is a pivotal career opportunity for a motivated individual who thrives in a fast-paced, target-driven environment and possesses a deep, practical understanding of the Southeast Asian e-commerce landscape, specifically marketplaces like Shopee, Lazada, and TikTok Shop. You will be entrusted with managing the full spectrum of the company's online presence. This role is perfect for someone who enjoys a perfect blend of analytical thinking, creative campaign execution, and operational excellence. You will analyze sales trends, manage engaging live selling events, meticulously optimize product listings for maximum conversion, and coordinate seamlessly with cross-functional teams including marketing, logistics, and customer service to ensure an unparalleled shopping journey for every customer.
At Petour Malaysia, we firmly believe in fostering innovation and rewarding initiative. As our E-commerce Executive, you will not just execute tasks but will have the autonomy and encouragement to strategize, experiment, and implement improvements to significantly boost our digital footprint, brand presence, and overall profitability. If you are a driven professional ready to bring your comprehensive expertise in e-commerce platform management, digital marketing tools, and data analysis to a company that offers a collaborative culture, strong growth trajectory, and a highly competitive compensation package, we strongly encourage you to apply. Take the definitive next step in your career and make a tangible, visible impact in the vibrant digital arena.
Responsibilities
- Manage and optimize product listings on Shopee, Lazada, TikTok Shop, and the official company website to maximize visibility and sales.
- Plan, execute, and monitor paid advertising campaigns (e.g., Shopee Ads, Lazada Sponsored Solutions, Facebook Ads) to drive targeted traffic.
- Analyze e-commerce KPIs such as conversion rates, average order value (AOV), and return on ad spend (ROAS) to make data-driven improvements.
- Coordinate with the logistics and warehouse teams to ensure accurate inventory levels and timely order fulfillment.
- Manage customer reviews and inquiries to maintain top-tier seller ratings and customer satisfaction.
- Conduct regular competitor analysis and market research to identify trends and opportunities for growth.
- Collaborate with the marketing and creative teams to develop compelling product content, banners, and promotional materials.
- Prepare detailed weekly and monthly sales reports with actionable insights for management review.
Qualifications
- Candidate must possess at least a Diploma or Bachelor's Degree in Business Studies, Marketing, E-commerce, or equivalent.
- Minimum 2 years of working experience in e-commerce, digital marketing, or a related field.
- Proven track record of managing accounts on major e-commerce platforms (Shopee, Lazada, etc.) and driving sales growth.
- Strong analytical skills with proficiency in tools like Google Analytics, Excel (Pivot tables, VLOOKUP), and platform dashboards.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Malaysia.
- Creative thinking and strong attention to detail.
- Ability to work independently as well as part of a collaborative team in a fast-paced environment.
- Knowledge of basic HTML/CSS or graphic design software (Canva, Photoshop) is an added advantage.