Job Description
Are you a digital-savvy professional looking to advance your career in the booming retail sector? Align Recruitment is partnering with a leading B2C retail organization to find a dedicated E-commerce Officer to join their team in Singapore. This permanent role offers the stability of a 5-day work week and standard office hours, making it an ideal choice for those seeking a balanced yet impactful career in digital commerce.
As an E-commerce Officer, you will play a pivotal role in managing our client's online presence across major marketplaces and their official website. You will be responsible for the end-to-end digital journey—from product listing and inventory management to customer engagement and order fulfillment. The retail landscape is evolving rapidly, and this role puts you at the center of the action, driving sales growth and brand loyalty through strategic online operations.
We are looking for a proactive individual who thrives in a fast-paced environment and possesses a keen eye for detail. If you have experience navigating e-commerce platforms and a passion for providing excellent customer experiences in the B2C space, we want to hear from you. This position comes with a competitive salary range and a comprehensive benefits package, reflecting our client's commitment to employee well-being and professional development.
Responsibilities
- Manage and maintain product listings on various e-commerce platforms such as Shopee, Lazada, and Qoo10.
- Monitor and update inventory levels across all online channels to ensure stock accuracy and prevent overselling.
- Coordinate with the marketing team to execute online promotional campaigns and seasonal sales events.
- Respond to customer inquiries and feedback via online chat and email in a timely and professional manner.
- Analyze sales data and marketplace performance to provide actionable insights for growth.
- Liaise with the warehouse and logistics department to ensure smooth order fulfillment and timely delivery.
- Regularly update the company website with new product information and creative assets.
- Monitor competitor activity and industry trends to stay ahead in the digital retail space.
Qualifications
- Diploma or Degree in Business, Marketing, E-commerce, or a related field of study.
- Minimum of 1-2 years of hands-on experience in e-commerce operations or B2C retail.
- Proficiency in managing backend systems of major marketplaces (e.g., Seller Center for Shopee/Lazada).
- Strong analytical skills with the ability to interpret sales reports and data trends.
- Excellent written and verbal communication skills in English to engage with diverse customers.
- High level of proficiency in Microsoft Office, particularly Excel (VLOOKUP, Pivot Tables).
- Proactive mindset with the ability to work independently and meet tight deadlines.
- A genuine interest in the retail industry and a customer-centric approach to problem-solving.