Job Description
Mosaic Solusi Indonesia is a forward-thinking company currently expanding its digital footprint in the competitive Indonesian market. We are seeking a high-energy, detail-oriented E-commerce Specialist (Mandarin Speaker) to join our team in the strategically located PIK 2 area. This role is pivotal for candidates who thrive in the intersection of digital commerce and cross-border communication.
As an E-commerce Staff member, you will be responsible for managing our online presence across major marketplaces such as Shopee, Tokopedia, and TikTok Shop. The ideal candidate will leverage their Mandarin language proficiency to facilitate smooth communication with international stakeholders and suppliers, ensuring that our product listings and marketing strategies align with global standards while appealing to local consumers. This is a fantastic opportunity for a professional looking to build a career within a fast-paced, innovative environment.
We offer a competitive salary package, a collaborative work culture, and the opportunity to be part of a growing organization in one of Jakarta's most prestigious business hubs. If you have a passion for e-commerce and possess the linguistic skills to excel in a multicultural business setting, we want to hear from you.
Responsibilities
- Manage and optimize daily operations on various e-commerce platforms including Shopee, Tokopedia, Lazada, and TikTok Shop.
- Translate and localize product descriptions, marketing copy, and promotional materials from Mandarin to Indonesian or English.
- Communicate effectively with Mandarin-speaking suppliers and overseas principals regarding inventory, product specifications, and shipping schedules.
- Monitor sales performance, analyze marketplace trends, and provide data-driven recommendations to increase conversion rates.
- Coordinate with the warehouse and logistics team to ensure timely order fulfillment and accurate stock management.
- Handle customer inquiries, feedback, and complaints professionally in multiple languages to maintain high store ratings.
- Collaborate with the marketing team to execute promotional campaigns and participate in e-commerce mega-sale events (e.g., 11.11, 12.12).
Qualifications
- Fluency in Mandarin (HSK 5 or above) both written and verbal is mandatory.
- At least 1-2 years of experience in E-commerce management or digital sales.
- Solid understanding of the Indonesian e-commerce ecosystem and marketplace algorithms.
- Strong analytical skills with the ability to interpret sales data and market trends.
- Excellent communication and interpersonal skills to work within a diverse team.
- Highly organized, proactive, and capable of working under tight deadlines.
- Willingness to work on-site at our office in the PIK 2 area, Jakarta Utara.