Job Description
Elevate the Guest Experience at Ciputra Balai Property
Are you a passionate hospitality professional looking to represent one of Indonesia's most prestigious real estate developers? Ciputra Balai Property, a proud member of the Ciputra Group, is seeking a dedicated Guest Relation Officer to join our team in the beautiful region of Tabanan, Bali. In this role, you will serve as the primary 'face' of our property, ensuring that every visitor and resident receives a warm, professional, and world-class welcome.
As a Guest Relation Officer, you will work in a high-end environment where attention to detail and impeccable service are the standards. This is an exceptional opportunity for individuals who thrive in social interactions and take pride in delivering seamless customer service. You will be responsible for creating a positive first impression and maintaining the high-quality reputation that the Ciputra brand is known for globally. If you are a communicative individual with a heart for service, we invite you to grow your career with us in Bali's thriving property sector.
Responsibilities
- Provide a warm, professional, and personalized welcome to all guests and residents upon arrival.
- Manage guest inquiries, feedback, and complaints with a solution-oriented approach to ensure total satisfaction.
- Maintain a deep knowledge of property facilities, local attractions, and services to provide accurate information.
- Coordinate closely with the security, housekeeping, and maintenance teams to facilitate guest requests.
- Execute check-in and check-out procedures efficiently while maintaining accurate digital and physical records.
- Assist the marketing and management teams in organizing and coordinating property-related events and site visits.
- Ensure the reception and lounge areas are consistently tidy and reflect the company's luxury branding.
- Prepare daily reports regarding guest interactions and administrative tasks for management review.
Qualifications
- Minimum of a Diploma (D3) or Bachelor’s Degree in Hospitality, Tourism, Communication, or a related field.
- At least 1-2 years of experience in guest relations, front office, or high-end customer service.
- Excellent communication skills in both Bahasa Indonesia and English (verbal and written).
- Impeccable grooming standards and a professional, friendly demeanor.
- Strong interpersonal skills with the ability to build rapport with diverse groups of people.
- Proficiency in Microsoft Office Suite and experience with property management systems (PMS) is a plus.
- Willingness to work on a flexible schedule, including weekends or public holidays as required by the property.
- Must be based in or willing to relocate to Tabanan, Bali.