Job Description
BGC Group is seeking a dedicated and compassionate Liaison Officer to join our team in providing essential support services to scam victims. This is an excellent opportunity to make a meaningful impact in the community while developing your professional career in a supportive environment.
In this role, you will be responsible for guiding scam victims through protective measures, managing cases with sensitivity and care, and ensuring all interactions are handled professionally. You will work closely with our case management team to document victim reports, coordinate with relevant authorities, and provide emotional support throughout the recovery process.
The ideal candidate will have excellent communication skills, both written and verbal, with the ability to empathize with individuals who have been affected by scams. You should be organized, detail-oriented, and capable of managing multiple cases simultaneously while maintaining confidentiality and adhering to strict data protection protocols.
This position offers the opportunity to work in a dynamic team environment where your contributions will directly help vulnerable individuals regain their sense of security and financial well-being. If you are passionate about helping others and want to be part of a rewarding mission, we encourage you to apply.
Responsibilities
- Provide compassionate support and guidance to scam victims throughout the case management process
- Document and maintain accurate records of all victim interactions and case statuses
- Coordinate with law enforcement agencies and relevant authorities on case referrals
- Guide victims through protective measures and recovery procedures
- Assist in the preparation of case reports and documentation for legal proceedings
- Maintain strict confidentiality and comply with data protection regulations
- Collaborate with cross-functional teams to ensure comprehensive victim support
- Participate in training sessions and team meetings to enhance service delivery
Qualifications
- Minimum diploma in Administration, Social Sciences, or related field
- Previous experience in customer service, case management, or social support roles is advantageous
- Strong interpersonal and communication skills with the ability to empathize with distressed individuals
- Excellent organizational skills with the ability to manage multiple cases efficiently
- Proficiency in Microsoft Office applications and case management systems
- Ability to maintain professionalism and composure in sensitive situations
- Detail-oriented with strong documentation and reporting abilities
- Singapore citizens or permanent residents are encouraged to apply