Job Description
Join BID Operations Sdn. Bhd., a dynamic fintech-focused partner helping our clients scale success. We are seeking a motivated Marketing Operation Assistant who thrives in a fast-paced environment and is fluent in Mandarin.
In this role, you will support end-to-end marketing operations, orchestrating campaigns, ensuring data integrity, and delivering actionable insights that drive business outcomes. You will work closely with cross-functional teams across product, sales, and customer success to optimize the customer journey from awareness to activation. You will also assist in campaign setup, asset management, and performance reporting, contributing to the continuous improvement of our fintech marketing programs.
We value curiosity, attention to detail, and the ability to translate business goals into executable marketing tactics. This role is ideal for someone who wants to build hands-on experience in a growing fintech environment while leveraging Mandarin language skills to engage diverse stakeholders and clients in Malaysia and beyond.
As a member of our marketing operations team, you will gain exposure to data-driven decision making, collaborate on multi-channel campaigns, and help scale processes that support rapid growth. If you are proactive, organized, and excited about fintech, this is your opportunity to make an impact.
Responsibilities
- Support marketing operations by coordinating campaigns, assets, and timelines across channels, ensuring on-time delivery and quality.
- Manage and update customer data in the CRM, maintain data hygiene, segmentation, and privacy compliance.
- Produce regular performance dashboards and reports for marketing leadership, campaigns, and channel effectiveness.
- Coordinate with product, sales, design, and content teams to create compelling marketing assets and collateral.
- Assist with budget tracking, vendor coordination, and forecast planning for marketing initiatives.
- Support bilingual communications and localization of materials for Mandarin-speaking audiences.
- Contribute to process improvements, automation, and best practices in marketing operations.
Qualifications
- Diploma or degree in Marketing, Business, Communications, or a related field.
- 1-3 years of experience in marketing operations, preferably in fintech or tech sectors.
- Fluent in Mandarin and English (spoken and written).
- Strong analytical skills with proficiency in Excel/Google Sheets and data-driven decision making.
- Familiarity with CRM and marketing automation tools (e.g., HubSpot, Salesforce) and basic HTML/content editing.
- Excellent organizational, time-management, and communication skills; ability to manage multiple priorities.
- Proactive, collaborative, and comfortable working in a fast-paced startup-style environment.