Job Description
SM Supermalls is seeking an Operations Officer (Executive Assistant) for SM Cebu Arena in Cebu City. This role delivers high-level administrative and organizational support to the Division Head, ensuring seamless operations in a fast-paced arena environment. You will be a trusted partner for executives and cross-functional teams, coordinating calendars, communications, and critical business processes across the organization.
As the primary point of contact for the Division Head, you will manage complex schedules, arrange meetings and travel, prepare briefing materials, and help drive strategic initiatives. You will maintain efficient information flows, oversee documentation and records, and support project execution from planning through delivery. A proactive approach, attention to detail, and impeccable professionalism are essential to succeed in this role.
In this position, you will collaborate with leaders from operations, retail, events, and facilities to optimize processes, improve responsiveness, and sustain high service levels for internal and external stakeholders. You will contribute to the smooth operation of SM Cebu Arena, support event coordination, and help implement initiatives that enhance guest experience and operational performance. The role offers opportunities for growth, hands-on exposure to facility and event management, and the chance to join a respected brand in the Philippines\' premier shopping mall network.
We are looking for a determined, organized professional who can balance strategic thinking with hands-on execution, maintain confidentiality, and thrive in a dynamic, customer-focused environment. If you are ready to contribute to a leading retail group and grow your career in operations and executive support, apply today.
Responsibilities
- Manage the Division Head's calendar, schedule meetings, and coordinate appointments with internal teams and external partners.
- Prepare, edit, and format correspondence, reports, presentations, and briefing materials for executive review.
- Coordinate logistics for meetings and events, including agendas, minutes, action item tracking, and follow-ups.
- Arrange complex travel itineraries, accommodations, and expense reports; optimize travel plans for efficiency.
- Support cross-functional projects by gathering data, monitoring milestones, and preparing status updates.
- Oversee information flow and document control; maintain confidential files and records with discretion.
- Screen inquiries, manage communications, and liaise with stakeholders to ensure timely responses and collaboration.
Qualifications
- Bachelor’s degree or equivalent experience in business administration, communications, or a related field.
- Minimum 2-3 years of proven experience as an executive assistant, operations officer, or admin support in a corporate or retail environment.
- Excellent written and verbal communication skills; professional phone etiquette and email correspondence.
- Proficient in MS Office (Word, Excel, PowerPoint) and calendar management experience.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Discretion and ability to handle confidential information with integrity.
- Proactive problem-solving mindset, collaborative attitude, and willingness to adapt to changing priorities.