Job Description
Are you a hospitality-driven professional looking to make your mark with a global leader in vacation ownership? Marriott Vacations Worldwide is seeking a polished, energetic, and detail-oriented Receptionist (Guest Relations) to join our prestigious Sales Gallery team in the Central Region.
In this pivotal role, you will be the first point of contact for our valued guests. Your warm welcome and professional demeanor will set the tone for the entire guest experience. Beyond greeting, you will act as the operational heartbeat of our gallery, ensuring that administrative tasks are handled with precision while maintaining an inviting and luxury-standard environment. If you thrive in a fast-paced setting and have a passion for delivering five-star customer service, we invite you to grow your career with us.
Responsibilities
- Provide a world-class welcome to all guests upon arrival at the Sales Gallery, ensuring a seamless check-in process.
- Manage the front office reception area, ensuring a professional, clean, and organized environment at all times.
- Handle incoming inquiries via phone, email, and in-person, providing accurate information and professional assistance.
- Support the sales team with administrative tasks, including data entry, scheduling, and document preparation.
- Coordinate guest refreshments and amenities to maintain the high standards expected at Marriott Vacations Worldwide.
- Manage inventory for front-office supplies and collateral, ensuring sufficient stock levels.
- Maintain guest confidentiality and security protocols in accordance with company policy.
- Collaborate with cross-functional teams to resolve guest concerns promptly and effectively.
Qualifications
- Diploma or Degree in Hospitality, Tourism, or a related field is preferred.
- Minimum 1-2 years of experience in front-office, customer service, or high-end retail environments.
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong multitasking abilities with a keen eye for detail.
- Polished professional appearance and a proactive, guest-centric mindset.
- Ability to work a flexible schedule, including weekends and public holidays when required.
- Proven ability to handle challenging customer situations with poise and professionalism.