Job Description
Zoomlion is seeking a dynamic Regional Service Executive to oversee and coordinate service operations across our diverse product portfolio in the Boon Lay, West Region area. In this pivotal role, you will ensure seamless alignment between service teams, customers, and business objectives, driving performance excellence and customer satisfaction. You will act as the liaison between regional service centers, technical teams, and stakeholders, monitoring service delivery metrics, implementing process improvements, and fostering a culture of continuous improvement. The ideal candidate possesses strong organizational skills, a customerâcentric mindset, and the ability to thrive in a fastâpaced manufacturing environment. Join Zoomlion and contribute to our mission of delivering reliable, highâquality service solutions that power industries across Singapore and beyond.
As a Regional Service Executive, you will leverage dataâdriven insights to optimize service schedules, reduce downtime, and enhance overall operational efficiency. You will also lead crossâfunctional initiatives aimed at improving service quality standards, training junior staff, and ensuring compliance with safety and regulatory requirements. This role offers a unique opportunity to make a tangible impact on the companyâs service excellence while developing leadership capabilities in a supportive, innovationâfocused organization.
Responsibilities
- Coordinate and monitor service activities across all product lines to ensure alignment with regional targets.
- Analyze service performance metrics and KPIs to identify trends, gaps, and improvement opportunities.
- Liaise with customers, service engineers, and technical teams to resolve escalated issues promptly.
- Develop and implement service process improvements that enhance efficiency and reduce response times.
- Prepare regular service reports and presentations for senior management and stakeholders.
- Support the planning and execution of preventive maintenance programs and service contracts.
- Mentor and train junior service executives and technicians on best practices and company policies.
- Ensure compliance with health, safety, and quality standards across all service operations.
Qualifications
- Bachelorâs degree in Engineering, Business Administration, or a related field.
- Minimum 3â5 years of experience in service management, afterâsales support, or operations coordination.
- Proven ability to analyze data and generate actionable insights for process improvement.
- Strong interpersonal and communication skills, with a customerâfocused approach.
- Experience working in a manufacturing or heavy equipment environment is advantageous.
- Proficiency in MS Office and familiarity with CRM/service management software.
- Ability to work independently and collaboratively in a fastâpaced, multicultural setting.
- Excellent organizational skills and attention to detail.