Job Description
Nanyang Technological University (NTU) is seeking a dynamic and detail‑oriented Senior Executive to join its Graduate Admissions team. In this pivotal role, you will be the primary point of contact for prospective graduate students, guiding them through every stage of the application journey—from initial inquiry to enrollment. You will collaborate closely with faculty, academic departments, and administrative units to ensure a seamless, transparent, and welcoming experience for a diverse pool of applicants. This position offers the opportunity to contribute to NTU’s mission of attracting top talent worldwide while developing expertise in higher education admissions, student engagement, and data‑driven decision making.
As part of a growing admissions office, you will leverage modern CRM tools, analyse application trends, and implement process improvements that enhance efficiency and conversion rates. Your strong interpersonal skills will enable you to build lasting relationships with candidates, agents, and alumni, positioning NTU as the preferred choice for graduate studies. If you are passionate about education, enjoy working in a fast‑paced, multicultural environment, and aspire to make a tangible impact on the futures of aspiring scholars, we invite you to apply.
Responsibilities
- Serve as the main liaison for prospective graduate students, addressing queries via email, phone, and virtual channels.
- Manage the end‑to‑end admissions process, including application review, document verification, and admission decision communication.
- Coordinate with academic faculties and graduate programmes to align admission criteria and timelines.
- Maintain and update the admissions CRM system, ensuring accurate data entry and reporting.
- Analyse admissions metrics and trends to identify opportunities for process optimisation and targeted outreach.
- Organise and participate in virtual and on‑campus recruitment events, webinars, and information sessions.
- Develop and disseminate clear, informative communications about programme requirements, scholarships, and visa procedures.
- Provide guidance to applicants on visa applications, accommodation, and pre‑arrival preparations.
Qualifications
- Bachelor’s degree in Education, Business, Communications, or a related field; a postgraduate qualification is advantageous.
- Minimum 3‑5 years of experience in student admissions, academic advising, or higher education administration.
- Strong familiarity with graduate admissions processes and international student mobility trends.
- Proficient in CRM platforms (e.g., Salesforce, Slate) and Microsoft Office Suite.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly.
- Highly organised, detail‑oriented, and capable of managing multiple priorities in a deadline‑driven environment.
- Demonstrated interpersonal skills and cultural sensitivity when interacting with a diverse applicant pool.
- Experience in data analysis and reporting to support evidence‑based decision making.