Job Description
Join Mimosa Grup, a leading automotive company, as our Service Manager and drive excellence in customer service operations. We offer a competitive salary package, comprehensive health insurance, and robust career development opportunities in a dynamic industry. As Service Manager, you'll lead our service team to deliver exceptional customer experiences while optimizing operational efficiency. This role is perfect for a results-oriented leader passionate about automotive services and team development.
Mimosa Grup provides a supportive environment where your expertise will directly impact customer satisfaction and business growth. You'll collaborate with cross-functional teams to implement service innovations and maintain industry-leading standards. Our commitment to employee development ensures you'll gain valuable skills and advance your career within our organization.
Responsibilities
- Oversee daily service operations to ensure efficiency and quality standards
- Manage, train, and motivate service staff to achieve performance targets
- Handle customer inquiries, complaints, and feedback promptly
- Coordinate with technical teams to ensure timely service delivery
- Implement service improvements based on customer feedback and industry trends
- Maintain accurate service documentation and performance metrics
- Collaborate with sales and parts departments for seamless service integration
Qualifications
- Bachelor's degree in Automotive Technology or Business Administration
- Minimum 3 years of experience in automotive service management
- Strong leadership and team development skills
- Excellent customer service orientation with conflict resolution abilities
- Proficiency in service management software and diagnostic tools
- Knowledge of automotive service processes and industry regulations
- Effective communication and problem-solving capabilities