Job Description
We are seeking a dedicated and enthusiastic Social Media Specialist to join our dynamic team in Kamuning, Metro Manila. In this role, you will be the frontline representative of our brand, engaging with customers across online platforms and phone communications.
As a Social Media Specialist, you will play a crucial role in building and maintaining strong relationships with our clients through professional online interactions. You will handle inquiries about our products and services, ensuring every customer receives accurate information and excellent support. Your communication skills will be essential in managing client appointments and coordinating engagements efficiently.
This is an exciting opportunity for someone passionate about digital marketing and customer relations. You'll have the chance to develop your career in a fast-paced environment while contributing to our brand's online presence and customer satisfaction.
We offer competitive compensation packages, opportunities for professional growth, and a collaborative work environment where your contributions will make a real impact.
Responsibilities
- Respond to customer inquiries about products and services via online platforms and phone calls
- Manage and coordinate client appointments and scheduling
- Handle customer engagements with professionalism and care
- Maintain accurate records of client interactions and communications
- Collaborate with marketing team to ensure consistent brand messaging
- Stay updated on social media trends and platform changes
- Provide feedback and suggestions for improving customer experience
Qualifications
- Proven experience in customer service or social media management
- Excellent written and verbal communication skills in English and Filipino
- Strong organizational and time management abilities
- Familiarity with social media platforms and digital marketing tools
- Ability to handle multiple tasks in a fast-paced environment
- High attention to detail and problem-solving skills
- Customer-focused mindset with a positive attitude
- Bachelor's degree in Marketing, Communications, or related field is a plus