Stewardship & Content Officer

The Fred Hollows Foundation is an international development organization working towards a world where no one is needlessly blind. We are relentless in our pursuit of equity in eye health, and our work is guided by our vision and values. We are looking for a passionate and skilled Stewardship & Content Officer to join our dynamic Marketing & Communications team in Manila.

In this critical role, you will play a key part in strengthening the Foundation's stewardship capability. You will be responsible for creating compelling, donor-centric content that drives engagement, retention, and upgrades across multiple channels. You will ensure that every interaction a donor has with our brand is meaningful, consistent, and reinforces their decision to support our sight-restoring programs.

This is an excellent opportunity for a talented content and communications professional who wants to use their skills to make a real and lasting impact on the world. You will work closely with colleagues across Philanthropy, Programs, and Global Communications to bring our brand promise to life.

Key Responsibilities:

• Develop and implement multi-channel stewardship and communications plans for individual donors and prospects.
• Create high-quality, engaging content (emails, newsletters, web copy, case studies, social media posts) that drives donor retention and upgrades.
• Manage the end-to-end execution of donor journeys, ensuring timely and targeted communications.
• Support the curation and development of compelling impact stories from the field.
• Collaborate with the wider Philanthropy team to ensure a seamless and personalized donor experience.
• Maintain editorial calendars and ensure all content aligns with the Foundation's brand voice and strategic objectives.
• Monitor and report on the performance of stewardship communications, providing actionable insights for optimization.

Qualifications:

• Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Minimum 3-5 years of experience in content creation, marketing communications, or fundraising, preferably in the non-profit sector.
• Exceptional writing and editing skills in English, with a proven ability to tailor tone and style for different audiences.
• Demonstrated experience in developing donor stewardship or customer retention campaigns.
• Proficiency with CRM systems (e.g., Salesforce, Raiser's Edge) and email marketing platforms (e.g., Mailchimp, Engaging Networks).
• Strong project management skills with the ability to manage multiple projects simultaneously and meet tight deadlines.
• A genuine passion for the mission and values of The Fred Hollows Foundation.