Job Description
Are you passionate about the fast-paced world of social commerce? We are looking for a highly motivated and detail-oriented TikTok E-commerce Assistant to join our team in Jakarta Timur. In this role, you will play a vital part in managing and optimizing our TikTok Shop operations, ensuring a seamless experience for our customers, and contributing to the growth of our brand.
As an E-commerce Assistant, you will be the bridge between our operations and our customers. You will utilize your exceptional Chinese language skills to handle inquiries, monitor platform trends, and assist in day-to-day administrative tasks. We value proactive team members who are eager to learn, adapt to platform algorithm changes, and maintain high standards of service.
This is an excellent opportunity for someone looking to build a long-term career in the booming Indonesian e-commerce sector. If you are a fluent Mandarin speaker with a keen interest in digital marketing and retail operations, we invite you to apply.
Responsibilities
- Manage daily operations of the TikTok Shop, including product listing updates and inventory monitoring.
- Provide prompt and professional customer service to inquiries in both Chinese and Indonesian.
- Assist in coordinating with the marketing team to execute promotional campaigns and live-stream support.
- Analyze shop performance metrics and report on key findings to improve conversion rates.
- Process orders accurately and coordinate with logistics partners to ensure timely delivery.
- Maintain shop health scores by adhering to TikTok’s platform policies and community guidelines.
- Collaborate with internal stakeholders to optimize product descriptions and visual content.
Qualifications
- Fluent in Chinese (Mandarin) - listening, speaking, reading, and writing at a professional level is mandatory.
- Strong command of Indonesian and English (preferred).
- Minimum of 1 year of experience in E-commerce, preferably with TikTok Shop, Shopee, or Tokopedia.
- Exceptional attention to detail and ability to handle multiple tasks under pressure.
- Excellent interpersonal and communication skills to effectively engage with customers and team members.
- Proactive mindset, quick learner, and ability to adapt to fast-changing platform trends.
- Proficient in MS Office suite and basic data management tools.