Job Description
SKYWHALE Swimming Academy is seeking a motivated Admin / Customer Service professional to join our dynamic team in Puchong Jaya, Selangor. In this role, you will be the frontâline ambassador for our academy, delivering exceptional service to parents, students, and staff while ensuring smooth dayâtoâday administrative operations.
You will handle a variety of tasks including managing inquiries, processing registrations, maintaining records, coordinating class schedules, and supporting the sales team with data entry and reporting. The ideal candidate thrives in a fastâpaced environment, possesses strong organizational skills, and is passionate about contributing to a positive learning environment.
We offer a competitive salary range of RMâŻ2,700 â RMâŻ3,500 per month, plus opportunities for professional development, health benefits, and a supportive workplace culture that encourages growth.
Responsibilities
- Manage incoming calls, emails, and walkâin inquiries with professionalism and clarity.
- Process student registrations, class bookings, and payment transactions accurately.
- Maintain upâtoâdate administrative records and databases.
- Coordinate class schedules, instructor assignments, and facility bookings.
- Assist the sales and marketing team with data entry, reporting, and promotional activities.
- Handle escalated customer issues promptly, ensuring timely resolution and followâup.
Qualifications
- Minimum SPM/âOâ Level or equivalent; diploma or higher in Business Administration, Communications, or related field is advantageous.
- At least 1â2 years of experience in a customer service or administrative role.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data entry skills.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong organizational, multitasking, and problemâsolving abilities.
- Customerâfocused attitude with a willingness to learn and adapt.
- Ability to work independently and collaboratively within a team.