Job Description
Join SC Johnson as a Customer Fulfillment Analyst and play a crucial role in ensuring our customers receive exceptional service. As a Mandarin-speaking professional, you will be instrumental in bridging communication gaps and providing seamless support to our diverse client base.
This position offers a unique opportunity to work with a globally recognized company while developing valuable skills in order processing, customer relationship management, and cross-cultural communication. You'll be responsible for accurately and timely receiving and processing customer orders for a portfolio of accounts, ensuring that all customer needs are met with precision and efficiency.
At SC Johnson, we value innovation, integrity, and sustainability. As part of our team, you'll contribute to our mission of making the world a better place through our products and practices. We offer a supportive work environment where your professional growth is nurtured through continuous learning and development opportunities.
Responsibilities
- Accurately receive and process customer orders for a portfolio of accounts with timeliness and precision
- Act as a Mandarin-speaking liaison between customers and internal teams to resolve inquiries and issues
- Monitor order status and proactively address potential fulfillment delays or complications
- Maintain detailed records of customer interactions, orders, and resolutions in our CRM system
- Collaborate with warehouse, logistics, and sales teams to ensure seamless order fulfillment
- Identify opportunities for process improvements and customer service enhancements
- Provide regular reports on order fulfillment metrics and customer satisfaction levels
- Handle special customer requests and coordinate with appropriate departments for resolution
Qualifications
- Fluency in Mandarin and English languages, both written and verbal
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- Previous experience in customer service, order processing, or fulfillment roles
- Strong attention to detail and accuracy in data entry and record-keeping
- Excellent communication skills with the ability to interact professionally with diverse stakeholders
- Proficiency in CRM systems and order management software
- Problem-solving abilities with a customer-centric approach
- Ability to work independently and as part of a team in a fast-paced environment