Bank Call Center Representative – Kuala Lumpur City Centre (Office Hours)

Are you looking for a rewarding career in the banking sector? Join our dynamic Call Center team in the heart of Kuala Lumpur City Centre and be the first point of contact for our valued customers.

In this role, you will handle inbound calls, providing information on accounts, products, and services while ensuring a seamless and professional customer experience. You will also assist with troubleshooting, process transactions, and promote our digital banking solutions.

We believe in nurturing talent – this position is perfect for fresh SPM, Diploma, or Degree holders who are eager to launch their career in a supportive environment. Comprehensive training will be provided, so no prior experience is required.

Key responsibilities include:

• Responding to customer inquiries with accuracy and courtesy
• Documenting call details and maintaining updated records
• Identifying opportunities to cross‑sell bank products while adhering to compliance standards
• Meeting individual performance targets for call quality and efficiency
• Collaborating with team members and supervisors to resolve escalations

What we look for:

• Minimum SPM qualification; Diploma or Degree is an advantage
• Fluency in English and Bahasa Malaysia (verbal and written)
• Strong interpersonal and problem‑solving skills
• Basic computer proficiency and comfort with digital tools
• Ability to work rotating shifts within office hours
• Positive attitude, resilience, and a genuine desire to help customers

We offer a competitive salary of RM 2,500–RM 3,500 per month, career development pathways, and a friendly, inclusive workplace. If you are ready to start your journey in the banking industry, apply today!