Job Description
Are you a passionate gamer with excellent communication skills? GDEX Outsourcing Inc is seeking a Bilingual Game Support Representative to join our dynamic team in Pasig City. As a key member of our customer support team, you'll be at the forefront of enhancing the gaming experience for our global community of players.
This is an exciting opportunity to combine your love for gaming with your customer service expertise. You'll be responsible for providing exceptional support to Korean and English-speaking gamers, troubleshooting technical issues, and ensuring a seamless gaming experience. If you're a problem-solver who thrives in a fast-paced environment and wants to make a real impact in the gaming industry, we want to hear from you!
At GDEX Outsourcing Inc, we value our employees and offer a supportive work culture, competitive compensation, and opportunities for growth. Join us in shaping the future of gaming support and become part of a team that's dedicated to excellence.
Responsibilities
- Provide bilingual customer support in Korean and English to gamers via phone, email, and chat
- Diagnose and resolve technical issues related to mobile and PC games
- Document customer interactions and maintain detailed records of support cases
- Collaborate with the development team to report bugs and suggest improvements
- Stay updated on the latest gaming trends, updates, and industry news
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction
- Participate in regular training sessions to enhance product knowledge and support skills
Qualifications
- Fluency in both Korean and English languages (written and spoken)
- Passion for mobile and PC gaming with experience playing various game genres
- Previous customer service or technical support experience preferred
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic knowledge of computer hardware, software, and networking
- High school diploma or equivalent; college degree preferred