Job Description
Kickstart your career with Accenture as a BPO Call Support Associate, where you will deliver exceptional customer service to healthcare clients and contribute to improving patient experiences. This role is perfect for individuals with a passion for helping others, strong communication skills, and a desire to grow within a global leader in consulting and technology solutions. Located in the vibrant Alabang district of Metro Manila, you will join a dynamic team that values innovation, collaboration, and continuous learning. Accenture offers comprehensive training, competitive benefits, and clear pathways for career advancement. If you are ready to make a meaningful impact while building a rewarding professional journey, we encourage you to apply today.
As part of Accenture’s Health & Public Service practice, you will handle inbound inquiries, assist with appointment scheduling, provide information about healthcare plans, and resolve issues with empathy and professionalism. You will also collaborate with cross‑functional teams to ensure seamless service delivery and contribute to process improvement initiatives that enhance customer satisfaction.
Responsibilities
- Handle inbound customer calls and emails regarding healthcare services, billing, and plan inquiries.
- Provide accurate information and resolve issues promptly while maintaining a courteous and professional tone.
- Document interactions in the CRM system and follow up to ensure closure of cases.
- Assist customers with appointment scheduling, prescription refills, and eligibility verification.
- Identify opportunities to improve service processes and share feedback with team leads.
- Participate in ongoing training and certification programs to stay updated on healthcare products and Accenture’s service standards.
Qualifications
- High school diploma or equivalent; college education or healthcare-related coursework is a plus.
- Minimum 6 months experience in a customer service, call center, or BPO environment (fresh graduates with relevant training are encouraged to apply).
- Excellent verbal and written communication skills in English; proficiency in Filipino is advantageous.
- Strong problem‑solving abilities and empathy when dealing with sensitive healthcare matters.
- Familiarity with basic computer applications and CRM software; ability to learn new systems quickly.
- Ability to work flexible schedules, including night shifts and weekends, as required by the business.