Job Description
Join Wilson Parking as a Call Centre Officer based at Kallang Way and become the vital link between our carpark facilities and the customers who rely on them. In this role you will manage the carpark hotline, provide realâtime CCTV support, and ensure smooth operations across our parking sites. Youâll enjoy a competitive monthly salary plus an attractive $1,800 joining bonus, fullâtime benefits, and the opportunity to grow within a respected industry leader. If you thrive in a fastâpaced environment, have a passion for delivering excellent customer service, and are comfortable using monitoring technology, this position offers a rewarding career path with stability and growth prospects.
Responsibilities
- Answer incoming calls on the carpark hotline promptly and professionally.
- Monitor CCTV feeds to detect incidents, safety hazards, or unauthorized activities.
- Log and escalate issues to the appropriate teams or authorities in a timely manner.
- Provide customers with accurate information regarding parking rates, availability, and facility guidelines.
- Coordinate with onâsite security and maintenance staff to resolve operational issues.
- Maintain detailed records of calls, incidents, and actions taken in the ticketing system.
- Assist in generating daily reports and performance metrics for management review.
- Participate in shift handovers and contribute to continuous process improvement initiatives.
Qualifications
- Minimum Nitec or equivalent qualification; diplomas in Business, Hospitality, or related fields are advantageous.
- Proven experience in a call centre, customer service, or security monitoring role.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Proficiency with basic computer applications and ticketing/CRM systems.
- Ability to remain calm and effective under pressure, especially during emergency situations.
- Good observational skills and attention to detail for CCTV monitoring.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
- Customerâcentric mindset with a commitment to delivering excellent service.