Job Description
Join Changi General Hospital's innovative Patient Experience Transformation team as a Care Ambassador and become a vital part of our commitment to exceptional healthcare delivery. In this dynamic role, you'll serve as the frontline ambassador of compassion and guidance, directly shaping patients' journeys through our facilities. You'll provide personalized patient engagement services, ensuring individuals feel heard and supported during their healthcare experience. Your expertise in conveyancing will streamline administrative processes, while your wayfinding assistance will eliminate navigation challenges for patients and visitors alike. This position offers a unique opportunity to bridge clinical excellence with human-centered care, making tangible differences in patient satisfaction and operational efficiency.
We seek individuals with exceptional communication skills and a natural aptitude for anticipating needs. You'll collaborate with multidisciplinary teams to identify service gaps and implement patient-centric solutions. If you're passionate about transforming healthcare experiences through empathy, efficiency, and innovation, we invite you to bring your talents to our award-winning hospital environment.
Responsibilities
- Deliver personalized patient engagement services through active listening and empathetic communication
- Provide comprehensive conveyancing support, guiding patients through administrative processes and documentation
- Execute wayfinding assistance using hospital navigation systems and physical wayfinding tools
- Collaborate with clinical teams to identify and address patient experience pain points
- Maintain detailed patient interaction logs and feedback for continuous service improvement
- Facilitate smooth patient flow across hospital departments during peak hours
- Participate in regular training to enhance service delivery standards and new protocols
Qualifications
- Diploma or higher in Healthcare, Hospitality, or related field (or equivalent experience)
- Minimum 2 years in customer service, patient advocacy, or healthcare support roles
- Exceptional communication skills with fluency in English and at least one other language
- Strong problem-solving abilities with attention to detail
- Proficiency in digital wayfinding systems and administrative software
- Empathetic demeanor with ability to remain calm under pressure
- Certification in patient experience or customer service preferred