Job Description
Are you a seasoned customer service professional looking for a streamlined hiring process? We are currently seeking a dedicated Chat & Email Support Representative to join our high-performing team in the heart of Makati. This is an exceptional opportunity to advance your career in a professional non-voice environment that values efficiency and excellence.
In this role, you will act as the primary point of contact for our clients, ensuring high levels of satisfaction through prompt and accurate digital communication. We pride ourselves on a fast-tracked recruitment process with no final interview required, allowing qualified candidates to start their journey with us immediately. We offer a competitive salary package, performance-based incentives, and a clear path for professional growth within the organization.
Responsibilities
- Manage high-volume inbound customer inquiries via chat and email channels with a focus on first-contact resolution.
- Maintain a professional, empathetic, and solution-oriented tone in all written communications.
- Document customer interactions accurately within our CRM system for quality assurance and tracking.
- Collaborate with internal teams to resolve complex technical or account-specific issues.
- Stay up-to-date with product knowledge and internal policy changes to provide accurate information.
- Consistently meet or exceed Key Performance Indicators (KPIs) related to response time and customer satisfaction scores (CSAT).
- Adhere to data privacy and security protocols when handling sensitive customer information.
Qualifications
- Proven experience as a Customer Service Representative, specifically in a non-voice/chat/email support role.
- Strong command of the English language with impeccable grammar, punctuation, and spelling skills.
- Fast and accurate typing speed (minimum 40 WPM).
- Ability to multitask and manage multiple chat sessions simultaneously without compromising quality.
- Proficiency in using helpdesk software and common CRM platforms.
- High level of reliability, punctuality, and professional work ethic.
- Must be based in or willing to work in Makati City.