Job Description
Are you a detail-oriented professional with a knack for negotiation and customer relationship management? Sudong Sdn Bhd is currently seeking a motivated and resilient Collection Executive to join our dynamic team in Kuala Lumpur. In this role, you will be the backbone of our financial health, ensuring the timely recovery of outstanding accounts while upholding our commitment to superior customer service.
The ideal candidate possesses strong interpersonal skills and the ability to handle challenging conversations with empathy and professionalism. You will play a crucial role in minimizing credit risk and maintaining the company’s cash flow. If you are a results-driven individual looking to build a career in finance and customer relations within a fast-paced environment, we want to hear from you.
Responsibilities
- Monitor and manage assigned customer accounts to ensure timely payment of outstanding balances.
- Proactively contact customers via telephone, email, and other communication channels to facilitate payment collection.
- Negotiate payment plans and settlement options while adhering to company policies and debt recovery regulations.
- Maintain accurate and detailed records of all collection activities and customer interactions in the CRM system.
- Resolve customer billing inquiries and disputes effectively to minimize payment barriers.
- Escalate unresolved or delinquent accounts to senior management according to established protocols.
- Collaborate with the finance department to reconcile accounts and verify payment statuses.
- Consistently meet or exceed monthly collection targets and key performance indicators (KPIs).
Qualifications
- Minimum SPM/Diploma or equivalent in Finance, Business Administration, or a related field.
- Proven experience in debt collection, customer service, or telemarketing is highly preferred.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin proficiency is an added advantage).
- Strong negotiation, conflict resolution, and persuasion skills.
- Proficiency in Microsoft Office Suite, particularly Excel and database management software.
- Ability to work independently under pressure and handle high-volume call traffic.
- High level of integrity, professional maturity, and ability to maintain customer confidentiality.
- Available to work flexible hours if required to meet operational objectives.