Job Description
EMAPTA is seeking a detail-oriented and persuasive Collections Officer to join our growing team in Pasig City. In this pivotal role, you will be responsible for managing past-due accounts and facilitating effective repayment solutions. You will engage with clients to negotiate payment terms, ensuring that we maintain healthy cash flow while delivering high-quality, empathetic customer interactions. We offer a hybrid working model with a flexible night shift schedule, allowing you to balance your professional growth with personal commitments. If you have a strong background in financial recovery and excellent communication skills, this is an excellent opportunity to advance your career with a leading BPO company. We value integrity, resilience, and a customer-centric approach to every call.
Responsibilities
- Monitor and manage overdue accounts to ensure timely collection and recovery.
- Negotiate repayment solutions and payment plans with delinquent customers.
- Conduct outbound and inbound calls to discuss outstanding balances and resolve queries.
- Document all account activities, interactions, and agreements accurately in the CRM system.
- Identify potential risks and escalate complex cases to the senior management team.
- Meet and exceed daily, weekly, and monthly collection targets and KPIs.
- Maintain a high level of customer satisfaction and professional demeanor throughout the collection process.
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or a related field is preferred.
- Proven experience in collections, debt recovery, or customer service (call center experience is a plus).
- Strong verbal communication, negotiation, and active listening skills.
- Ability to work effectively in a night shift schedule (shifts typically fall between 10 PM to 7 AM).
- Proficiency in using CRM software and Microsoft Office Suite.
- High level of integrity, resilience, and ability to handle rejection professionally.