Job Description
Are you a detail-oriented professional with a knack for financial communication and dispute resolution? iFive Global is seeking a highly motivated Collections Specialist to join our growing team in Pasig City. In this role, you will play a critical part in maintaining our financial health while delivering a world-class experience to our clients.
We pride ourselves on fostering a supportive work environment where your growth is our priority. At iFive Global, we don't just offer a job; we offer a career path with competitive compensation, comprehensive health benefits starting from Day 1, and an engaging company culture that balances hard work with regular team activities.
If you are resilient, articulate, and thrive in a fast-paced environment, we want to hear from you. Join a team that values your contribution and supports your long-term success.
Responsibilities
- Proactively contact clients to manage overdue accounts and ensure timely payments.
- Maintain accurate and detailed documentation of all collection efforts and customer interactions.
- Negotiate payment arrangements and settlement plans in accordance with company policy.
- Resolve customer billing inquiries and discrepancies with a high level of professionalism.
- Monitor account portfolios to identify trends and mitigate potential credit risks.
- Collaborate with internal departments to streamline billing and dispute resolution processes.
- Achieve and exceed monthly performance targets and key performance indicators (KPIs).
Qualifications
- Minimum of 1-2 years of experience in collections, accounts receivable, or customer service.
- Excellent verbal and written communication skills in English.
- Strong negotiation skills with the ability to handle difficult conversations with empathy and professionalism.
- Proficiency in Microsoft Office Suite (Excel, Word) and CRM software.
- Highly organized with the ability to manage multiple priorities in a fast-paced setting.
- Analytical mindset with strong attention to detail.
- Willingness to work in a shifting schedule as required by business operations.