Job Description
iFive Global is seeking a motivated Collections Specialist (US Client) to join our growing team in Pasig City. In this role you will be responsible for handling the recovery of outstanding balances from US‑based customers, delivering excellent service while maintaining professional relationships. You will work closely with the finance and sales teams to resolve account discrepancies and ensure timely payments.
The position offers competitive compensation and a comprehensive benefits package, including HMO coverage starting on Day 1 with free enrollment for one dependent after 90 days. Regular team engagement activities and events foster a supportive and collaborative work environment.
Key duties involve proactive phone outreach, negotiation of payment plans, accurate documentation of collection activities, and adherence to compliance standards. The ideal candidate thrives in a target‑driven environment, demonstrating resilience and a customer‑first attitude.
Responsibilities
- Manage a portfolio of US client accounts, initiating contact to recover overdue payments.
- Negotiate and establish repayment arrangements that are feasible for both the client and the company.
- Maintain precise records of all collection interactions in the CRM system.
- Coordinate with internal teams to resolve billing disputes and account adjustments.
- Ensure compliance with local regulations and company policies during all collection activities.
- Meet monthly collection targets while delivering a high level of customer satisfaction.
Qualifications
- Graduate of any bachelor's degree, preferably in Business, Finance, or a related field.
- Proven experience in a collections or customer service role, preferably with US clients.
- Strong verbal communication and negotiation skills in English.
- Ability to work under pressure and meet strict deadlines.
- Proficient in Microsoft Office applications and basic data entry.
- Willingness to work on a shifting schedule, including weekends if required.