Job Description
Join R Logic Customer Care Services as a Contact Centre Agent and become the voice of our valued customers. In this dynamic 1-year contract role, you'll handle diverse inquiries, resolve complaints, and provide exceptional support across multiple communication channels. Your expertise will directly enhance customer satisfaction while representing our brand commitment to excellence. This position offers the opportunity to develop your communication and problem-solving skills in a fast-paced environment, with competitive compensation and growth potential. Located in Petaling Jaya, Selangor, this role is ideal for customer-focused professionals seeking meaningful contract employment with a leading service provider.
Responsibilities
- Handle customer inquiries via phone, email, and chat channels
- Resolve complaints efficiently while maintaining service quality standards
- Provide accurate product information and support solutions
- Document customer interactions and maintain detailed records
- Meet performance metrics for call handling and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance requirements
Qualifications
- High school diploma or equivalent qualification
- Minimum 1 year customer service/call center experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and CRM software knowledge
- Fluency in English and Bahasa Malaysia