Job Description
Join a dynamic team as a Contact Centre Agent (AIC) with RecruitFirst – a leading recruitment agency in Singapore. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and possess excellent communication skills. You will be the first point of contact for clients, handling inbound calls, emails, and live chats to provide accurate information and resolve inquiries professionally. With a fixed monthly salary of $2,600 and standard office hours, this role offers stability and work-life balance. No prior call centre experience? No problem – comprehensive training is provided. If you are customer-focused, tech-savvy, and eager to grow your career in the customer service industry, apply now!
Responsibilities
- Handle incoming calls, emails, and live chat inquiries from customers in a professional and timely manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues by identifying root causes and offering effective solutions.
- Document all interactions in the CRM system, ensuring detailed and accurate records.
- Escalate complex or unresolved cases to the appropriate department or supervisor.
- Meet key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction scores.
- Stay updated on company updates, product changes, and industry regulations to deliver accurate assistance.
- Assist with administrative tasks and ad-hoc projects as assigned by the team lead.
Qualifications
- Minimum Nitec, Higher Nitec, Diploma, or equivalent.
- Prior experience in a contact centre or customer service role is a plus, but fresh graduates are welcome.
- Excellent verbal and written communication skills in English; ability to speak Mandarin or other languages is an advantage.
- Comfortable using computers, Microsoft Office, and multiple software applications simultaneously.
- Strong problem-solving skills and a patient, empathetic attitude when dealing with customers.
- Ability to work independently as well as part of a team in a structured environment.
- Willingness to work within office hours (e.g., 9am–6pm) with occasional overtime as needed.
- Singaporean / PR / valid work pass holders only.