Job Description
Nezda Technologies is hiring a Customer Service Representative (CSR) in Makati. This entry-level role welcomes SHS graduates and does not require prior experience. The hiring process is streamlined with a single virtual interview, and successful candidates will be offered a full-time position with competitive compensation.
As a CSR, you will be the first point of contact for customers, delivering friendly, accurate, and timely support. You will resolve inquiries, guide customers through solutions, and document interactions in our CRM to help maintain high-quality service. You will collaborate with a supportive team and receive ongoing training to sharpen your communication, product knowledge, and problem-solving skills.
What you can expect:
- One virtual interview with a fast, fair decision timeline.
- Full-time, Philippines-based role with a stable monthly salary of ₱23,500 – ₱28,000.
- Comprehensive onboarding and continuous coaching to help you grow within the company.
- A dynamic work environment that values customer care and teamwork.
- Opportunities to advance into higher-level support roles based on performance.
Join Nezda Technologies and start a career in customer care that combines communication, empathy, and problem-solving to make a real impact for customers daily.
Responsibilities
- Respond to customer inquiries via phone, chat, or email with courtesy and accuracy.
- Provide accurate product and policy information, resolve issues, and guide customers to appropriate solutions.
- Document all interactions in the CRM, ensuring data integrity and timely follow-through.
- Identify recurring issues and share insights with the team to improve service quality.
- Collaborate with colleagues to deliver consistent, high-quality customer experiences.
- Maintain a positive, patient demeanor and adhere to company policies during all conversations.
Qualifications
- Senior High School graduate (SHS) or equivalent; no prior work experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving, listening, and multitasking abilities.
- Comfort with basic computer tools and CRM software; quick learner.
- Reliable, motivated, and customer-service oriented with a positive attitude.