Job Description
Are you a dedicated professional looking to grow your career in a fast-paced logistics and technology environment? Inteluck Corporation is currently seeking a highly motivated Customer Account Management Associate to join our dynamic team in Makati City. In this role, you will be the face of our company, responsible for nurturing long-term partnerships, ensuring client satisfaction, and driving operational excellence.
As a Customer Account Management Associate, you will serve as the primary point of contact for our valued clients. You will not only manage daily inquiries but also proactively identify opportunities to improve service delivery and strengthen our business relationships. We are looking for someone with exceptional communication skills, a proactive mindset, and a genuine passion for problem-solving. Join us as we continue to revolutionize the supply chain industry in the Philippines.
Responsibilities
- Build and maintain strong, long-lasting professional relationships with existing key accounts.
- Act as the primary liaison between customers and internal cross-functional teams to ensure seamless service delivery.
- Proactively monitor account performance and provide data-driven recommendations for service optimization.
- Address and resolve client concerns or escalations with a focus on high-quality customer experience.
- Prepare regular account health reports and progress updates for management and stakeholders.
- Support customer onboarding processes and ensure clients are effectively utilizing company solutions.
- Stay informed on industry trends and company product updates to better advise clients on service enhancements.
Qualifications
- Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
- At least 1-2 years of experience in Customer Account Management, Relationship Management, or a high-level Customer Service role.
- Strong verbal and written communication skills with the ability to articulate complex solutions clearly.
- Proven ability to manage multiple priorities in a fast-paced, target-driven environment.
- Highly proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Excellent analytical and problem-solving skills with a customer-centric mindset.
- Strong negotiation skills and the ability to influence stakeholders at various levels.