Job Description
KMZD Global is seeking a Customer Advisor in Metro Manila to join our growing team. This full-time role offers on-the-job skill development and a robust mentoring program. You will learn from our in-house experts and external trainings designed to boost your professional growth in customer service.
As a frontline customer support specialist, you will help customers understand our products, resolve issues, and deliver outstanding experiences. This position is ideal for individuals who are passionate about helping others, have strong communication skills, and thrive in a fast-paced setting. We provide ongoing coaching, performance feedback, and opportunities for career progression within KMZD Global.
What makes KMZD Global unique is our commitment to continuous learning. You will participate in a structured training plan, collaborate with teammates, and apply best practices to real-world customer interactions. If you are detail-oriented, patient, and excited to assist customers in a dynamic environment, this is the role for you.
Salary is competitive for Metro Manila and reflects the value you bring to our customer experience team.
Responsibilities
- Provide timely and empathetic assistance to customers via phone, chat, or email.
- Explain product features, answer questions, and guide customers through troubleshooting steps.
- Update customer records accurately in the CRM and ensure data integrity.
- Resolve issues and inquiries, aiming for first-contact resolution whenever possible.
- Escalate complex cases to the appropriate teams and monitor progress until resolution.
- Document customer feedback and insights to help improve products and services.
- Collaborate with teammates and supervisors, sharing knowledge during trainings and team huddles.
- Maintain up-to-date knowledge of KMZD Global offerings and policies.
Qualifications
- High school diploma or equivalent; college degree preferred.
- 1+ year of experience in customer service, call center, or related role.
- Excellent verbal and written English communication; Filipino language skills a plus.
- Strong problem-solving, active listening, and conflict resolution abilities.
- Proficiency with CRM software and basic MS Office; comfortable with technology and data entry.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Customer-focused mindset, with patience, empathy, and professionalism.
- Willingness to work in Metro Manila and accommodate a rotating shift schedule if required.