Job Description
Join KMZD Global as a Customer Advisor in Bonifacio Global City. This full-time role focuses on delivering exceptional customer service for health-related inquiries. You will listen actively, understand customers' health conditions and requirements, and provide accurate guidance that aligns with product features and clinical guidelines.
As a Customer Advisor, you will represent KMZD Global with empathy, professionalism, and accuracy across phone, chat, and email channels. You will resolve inquiries efficiently, document interactions in our CRM, and escalate complex cases to the appropriate teams. Your insights will help customers make informed decisions, improve satisfaction, and build trust with our brand. This role offers meaningful growth within a supportive team environment and exposure to healthcare-focused customer service best practices.
Salary & Benefits: ₱20,000–₱22,000 per month • Full-time hours • Training and development • Opportunities for career advancement.
Location: Bonifacio Global City, Metro Manila – a vibrant, accessible hub known for its modern amenities and business opportunities. KMZD Global provides a dynamic, inclusive workplace where you can grow your career in customer support and healthcare communications.
Responsibilities
- Provide empathetic, knowledgeable customer support for health-related inquiries via phone, chat, or email.
- Understand customers' health conditions and requirements to offer accurate product/service recommendations.
- Resolve issues with professionalism, ensuring timely, accurate, and compliant solutions.
- Document interactions in the CRM, update records, and follow up on outstanding cases.
- Escalate complex or high-priority inquiries to appropriate teams and track resolution progress.
- Educate customers on product usage, benefits, and safety guidelines to promote safe and informed choices.
- Maintain high-quality service levels and achieve key performance metrics while delivering a positive customer experience.
Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven customer service experience, preferably in call centers or healthcare-related support.
- Excellent verbal and written English communication; Filipino is a plus.
- Strong listening, problem-solving, and conflict-resolution skills.
- Ability to manage multiple inquiries and maintain composure in a fast-paced environment.
- Proficiency with CRM software and basic computer skills.
- Willingness to work in shifting schedules at a BGC location.