Job Description
KMZD Global is seeking a dedicated and customer-focused Customer Advisor to join our team in Davao City. In this role, you will be the primary point of contact for our customers, providing exceptional service and support while representing our brand with professionalism and enthusiasm.
As a Customer Advisor, you will handle customer inquiries, process transactions, and ensure that every customer interaction leaves a positive impression. You will collaborate with the Store Executive to maintain smooth operations and contribute to the overall success of our Davao branch.
This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences. Join us and be part of a growing company that values its people and invests in their professional development.
Responsibilities
- greet and assist customers in a friendly and professional manner
- process customer orders, transactions, and payments accurately
- respond to customer inquiries via phone, email, or in-person with timely and helpful responses
- maintain product knowledge and communicate features, benefits, and pricing to customers
- collaborate with the Store Executive to ensure store operations run smoothly
- handle customer complaints or concerns with patience and resolve issues efficiently
- perform administrative tasks including data entry, filing, and inventory management
- uphold company standards and represent the brand positively at all times
Qualifications
- minimum of 6 months to 1 year of experience in customer service or a similar role
- excellent communication and interpersonal skills in English and Filipino
- ability to work in a team and independently with minimal supervision
- strong problem-solving skills and the ability to handle stressful situations calmly
- basic computer proficiency and familiarity with point-of-sale systems
- attention to detail and ability to multitask effectively
- graduate of any business-related course is an advantage but not required
- must be willing to work in Davao City and comply with local scheduling requirements