Job Description
Join Orange Valley Nursing Homes, a leading provider of compassionate care in Singapore, as a Customer Care Executive in our Changi facility. This role is the heart of our patient and family experience, ensuring every interaction reflects our commitment to excellence, empathy, and professionalism. You will be the first point of contact for inquiries, admissions, and ongoing support, working closely with medical staff, residents, and their loved ones to create a warm, responsive environment.
We are looking for a proactive communicator who thrives in a fast-paced healthcare setting. Your ability to listen, resolve concerns, and coordinate services will directly impact the wellâbeing of our residents. If you possess strong problemâsolving skills, a positive attitude, and a genuine desire to serve, we invite you to become part of a team that values dignity and quality of life.
This fullâtime position offers a stable career path with opportunities for professional growth. You will receive comprehensive training on our CRM systems, admission procedures, and healthcare protocols. We foster a collaborative culture where your contributions are recognised and rewarded.
Responsibilities
- Handle incoming calls, emails, and walkâin inquiries from prospective residents, families, and healthcare partners with professionalism and sensitivity.
- Guide families through the admission process, including documentation, facility tours, and coordination with clinical teams.
- Maintain accurate and confidential resident records, updating information in our CRM system in real time.
- Address and escalate concerns regarding care, billing, or services, ensuring timely resolution and followâup.
- Collaborate with nursing, administrative, and operations teams to streamline intake and discharge procedures.
- Conduct satisfaction surveys and feedback sessions to continuously improve the quality of service.
- Assist in organising community outreach events and open houses to promote Orange Valleyâs services.
Qualifications
- Diploma or equivalent; degree in Healthcare, Hospitality, or Business Administration is advantageous.
- Minimum 2 years of experience in customer service, preferably in healthcare, hospitality, or a nursing home setting.
- Excellent command of English (written and spoken); proficiency in Mandarin or other dialects is a strong plus to communicate with elderly residents and their families.
- Strong interpersonal skills with the ability to remain calm and empathetic under pressure.
- Familiarity with CRM software and Microsoft Office Suite.
- Detailâoriented, organised, and capable of multitasking in a dynamic environment.
- Commitment to maintaining patient confidentiality and adhering to healthcare regulations.