Job Description
Join EMAPTA as a Customer Experience Specialist and become part of our pioneering Wave 1 team! We're looking for dedicated professionals who are passionate about delivering exceptional customer service to international subscribers.
In this role, you'll be at the forefront of customer care, resolving complex inquiries and ensuring every interaction leaves a lasting positive impression. This is an excellent opportunity to build a rewarding career in the international customer service industry with premium benefits and growth potential.
Working day shifts in our Ortigas office, you'll handle diverse customer queries with professionalism and empathy. We offer a supportive team environment, comprehensive training, and clear advancement pathways for high performers.
Why Join EMAPTA?
- Competitive salary up to PHP50,000
- Be part of an innovative pioneer team
- Career development opportunities
- Supportive work environment
- Comprehensive benefits package
Responsibilities
- Resolve complex customer inquiries efficiently and accurately using problem-solving skills
- Provide exceptional service to international subscribers, ensuring satisfaction and loyalty
- Document all interactions in the customer management system with attention to detail
- Escalate unresolved issues to appropriate departments while maintaining communication with customers
- Meet and exceed performance metrics including response time and resolution rates
- Contribute to team success by sharing knowledge and supporting colleagues
- Identify opportunities to improve customer experience and suggest process enhancements
Qualifications
- College graduate or equivalent work experience in customer service
- Strong verbal and written communication skills in English
- Proven ability to handle complex customer inquiries with patience and professionalism
- Experience with CRM systems and Microsoft Office applications
- Excellent interpersonal skills and ability to work in a team environment
- Willingness to work day shifts in Ortigas office location
- Problem-solving abilities and adaptability to changing situations
- Customer-focused mindset with a passion for delivering excellence