Job Description
Cornerstone Global Partners is seeking a dedicated Customer Experience Specialist to join our dynamic team in the heart of Kuala Lumpur. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.
In this role, you will be the face of our organization, handling customer inquiries through various channels including phone, email, and chat support. You will play a crucial part in building lasting relationships with our customers by understanding their needs and providing timely, accurate solutions.
This shift-based position offers valuable experience in the customer service industry, with opportunities for professional growth and development. You will work alongside a supportive team in a modern office environment located in the vibrant Mid Valley City area.
We are looking for candidates who demonstrate strong communication skills, a positive attitude, and the ability to remain calm under pressure. If you are ready to kickstart your career in a rewarding role with comprehensive training provided, we want to hear from you.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Provide accurate information about products, services, and company policies
- Resolve customer complaints and issues in a timely and satisfactory manner
- Maintain detailed records of customer interactions and transactions
- Meet individual and team performance targets for quality and productivity
- Collaborate with cross-functional teams to improve customer experience
- Identify opportunities to enhance service delivery and customer satisfaction
Qualifications
- Minimum SPM/O-Level qualification or equivalent
- Fresh graduates are encouraged to apply
- Strong command of English and Malay (written and spoken)
- Excellent interpersonal and communication skills
- Proficiency in computer applications and typing skills
- Ability to work rotating shifts including weekends and public holidays
- Customer-focused mindset with a passion for helping others
- Team player with a positive and proactive attitude